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Groupies

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What do we do when we want to show our thankfulness? We send a card, a gift or something like that. But the most traditional thing that we do is to present flowers. Flowers are universal gift and believe us - even if you are not a fan, it doesn’t matter because it is very pleasant to get flowers.

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What do we do when we want to show our thankfulness? We send a card, a gift or something like that. But the most traditional thing that we do is to present flowers. Flowers are universal gift and believe us - even if you are not a fan, it doesn’t matter because it is very pleasant to get flowers.

Flowers are unique and they are worth our admiring. They are one of the best nature’s miracles because what could be more innocent and more beautiful than flowers?

Flowers have two unique peculiarities because they have very unbelievable appearance and unique smell. This combination makes them perfect. And this magical process of fertilization, it is a real wonder. Just imagine how simple and incredible it is when the bees pollinate flowers. Yeah, our nature is unbelievable. If you want to express your feelings without saying a word just present flowers and everything will be understood.

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Return & Refund Policy

 

A&K Flowers strives to provide excellent customer service. It is our belief that a satisfied customer equals success. Therefore, we understand your concerns about security and proper fulfillment of any order placed online, via telephone, or in our shop. The following statement discloses our Return and Refund Policy.


Non-Delivery

If you place an order and claim it was not delivered to the recipient, please allow us 24-48 hours for a complete investigation into the matter. In many cases, it is a simple matter that delivery was attempted and no one was available at the home or office to accept delivery and no neighbors or other parties were able to take delivery on the recipient’s behalf. If this is the case, A&K Flowers reserves the right to attempt redelivery of your order. On the rare occasion that we discover no delivery attempt was made, we will provide you with a full refund. If we are unable to substantiate your claim, we reserve the right to reject that claim.


Rejected Delivery

If you place an order and the recipient rejects delivery, whatever the reason, A&K Flowers will not provide a refund and cannot be held liable for the recipient’s decision.


Quality

If a delivery is made, and there is any question as to the quality of the flowers, plants, or gift basket, the recipient should contact A&K Flowers to discuss the matter. In most cases, we will gladly replace the arrangement. However, claims must be made within 48 hours of delivery. No refunds or replacements will be made after this period. Nor will refunds or replacements be made based on improper plant or flower care on the part of the recipient.


Substitutions

A&K Flowers operates on an automatic “substitutions allowed” policy due to the seasonal availability of flowers and plants. We strive to match all orders as closely as possible, but when flowers, plants, containers, and other items are unavailable, substitutions of equal or greater value will be made. This means that although the item received may be similar to the original order, it may not be identical.


Cancellations

All order cancellations must take place prior to delivery. Once delivered, no refunds for cancellation will be issued. Cancellations will not be accepted because a customer provides incorrect delivery information. In this case, the customer may obtain corrected information, providing this information to A&K Flowers for proper delivery.

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